Friendly and professional staff 🌟 - we would definitely come back. Our vacation was fantastic thanks to their help. the hotel was perfectly situated on a peaceful hill just outside the bustling area.

Great and very tasty half board.

the hotel was located short walk to quite a hill as well as rethymnon rather than bali. location in the middle of the city was a plus. apart from that, karavostasi beach was 15 minutes away by driving.

Well-maintained rooms equipped with a fridge and a kettle.

Pool cloudy and 1st night in a room with mold (below)

We got an upgrade to the suite, friendly staff great breakfast. We'd come back.

Booked a suite with a spacious balcony.

They upgraded our room to a suite without extra charge since we had 2 children and the double room didn't have space for a baby cot.

Beautiful, modern, well-maintained facilities, reasonable prices. Despite the 10 minute mountainous road one has to drive to find it, the hotel is conveniently situated in the middle of Crete. The personell was polite and well-motivated. The villa with piscine was very convenient and pleasant for our 6-member family. The bathrooms were claen and spacious and the food was very good.

For a 5-star hotel there are several points, mainly regarding the services provided and the professionalism of the personell that give a rather bad impression. I assume that having the grass mown, replacing the soap and shampoo in time, providing a more professional room and restaurant cleaning service or a variety in the restaurant music (they played the same cd at every breakfast and dinner!!!) is no such a big deal for a 5-star hotel! I guess what is missing is a stringent survaillance and control of the services which the personell provide.

The breakfast was good with various international dishes and live music. the main bar was a great feature. - the room we booked was spacious, beautiful, and had a nice view. - the hotel is located in a quiet area near Bali beach and offers a serene escape.

The hotel is brand new and well decorated. The staff are nice and try their best. The villa we rented had all the amenities we wanted and the remoteness of the place suited our needs as we rented a car and travelled around the island every day and returned to our own little peaceful house at night.

The staff try their best but they are not as professional as you would expect the staff to be in a 5 * hotel. Even basic requests might confuse them and take time to be fulfilled. The dinner buffet is pretty poor especially compared to what you can get at any basic taverna in Greece. We only dined there once and never tried again. If you do not care for quality food then the buffet might suffice. Be warned, it is in the middle of nowhere so you need a car if you stay there (Closest beach/town/restaurant at a 30 min hilly walk at best)

During the night there was not hot water in the bathroom. Also there was a window between the bathroom and the bedroom!

The room was tidy and fabulous with beautiful views. the balcony was ideal for what we needed. - the pool was great. - Satisfactory breakfasts with international dishes were available. - They served different types of coffee, for instance.

Comfortable, nice room. Selection of pools. Good service, very attentive, considerate and courteous employees (reception, dining room, spa, housekeeping). Architecturally very appealing.

You have a very extensive selection of various items on your dinner buffet. A more fresh, simpler and modern selection would be preferred (over-cooked meats, seafood (i.e. shrimp) not very fresh, vegetables sometimes bland, overcooked) Maybe consider more fresh items like briefly grilled meats i.e. Souvlaki style or grilled vegetables.

The hotel room was new-fashioned and neat with nice balcony and table tennis. Everyone was knowledgeable and exceptionally polite.

Nothing it was perfect!